Refund Policy



Due to the nature of EA custom to your need products, all sales are final, and returns are not permissible.

However, if you change your mind about the product and would like a full refund or a different wig design, you must contact us within 24 hours of purchase. After this period and once the processing has begun, a refund will no longer be permitted, and we may be unable to change the wig design.

Once you receive your wig unit, if there are issues with the initial construction of the wig, EA’s team is happy to help advice and support you in making your wig dreams come true. Contact us via email: OR fill in a contact form on our website. Please Note: You only have 7 days from when you receive your product to contact us for alterations, and the wig unit must not be manipulated. After this period, your sale is final and we are not permitted to make any alterations without charge.

If the alterations required is news to us, and you just decided you want a different style or colour, you will have to book a service and pay for the changes to be made.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.