Returns and refunds:
Given the personalised nature of our products and services, all sales are considered final, and returns are not permissible. However, we are more than willing to make necessary adjustments and modifications until we meet your desired specifications.
If you've made a purchase on our website but wish to change your mind within 24 hours of placing the order, please get in touch with us immediately to request a cancellation. After this 24-hour window and once the processing has commenced, refunds will no longer be possible, and we may be unable to alter the wig design.
Upon receipt of your wig or hair extension product, if you encounter any issues with the initial construction or are dissatisfied with the result, our team at EA is ready to offer advice and support to help you achieve your ideal wig. You can contact us via email at firstname.lastname@example.org or by filling out a contact form on our website. Please keep in mind that you have 7 days from the date of receiving your product to contact us for alterations, and the wig or hair extension product must remain unaltered during this time. After this 7-day period, the sale is considered final, and we cannot make any alterations without charge.
Should you decide on new alterations that were not initially discussed, such as a different style or colour, you will be required to book a service and cover the costs of the changes.
Damages and issues:
We kindly ask you to inspect your order upon receipt and reach out to us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to evaluate the issue and make it right.
Exceptions / Non-returnable items:
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please don't hesitate to contact us if you have any questions or concerns about a specific item.
Regrettably, we cannot accept returns for sale items or gift cards.